Reach out to us
Need help? Contact Lucky Vibe support for account queries, payment or technical concerns, and general feedback. The team can assist with account-related issues, password resets, deposits, withdrawals and site questions. Use live chat for quick answers or email [email protected] for detailed requests. For partner enquiries contact [email protected]. The LuckyVibe support team aims to respond promptly via our available channels and provide clear guidance on next steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat available for quick help and account queries |
| General enquiries | [email protected] - email for billing, promotions and general enquiries |
| Affiliate enquiries | [email protected] - apply, partner info and tracking |
| Phone | +64 9 372 5816 (Auckland office) |
| Working hours | Mon-Fri, 08:00-22:00 NZST; live chat 24/7; email responses during office hours |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or cases that require explanations or documents. Please include a clear subject line and up-to-date contact details so we can process your enquiry without delay. Attach any relevant files and list account identifiers where appropriate to help speed up replies. We aim to reply promptly.
Submit your enquiry
Response Time
Support response times: Most enquiries are answered within one business day. Simple account and payment questions are usually handled quickly via live chat or email. Complex cases, including KYC or dispute reviews, can take longer depending on the issue and required checks. We’ll keep you updated on progress and aim to resolve problems as promptly as possible.
Feedback
Have an idea or spot something we could improve? Send us your feedback, suggestions or feature requests and we’ll review them carefully. We use customer input to refine the site, fix issues and improve usability on desktop and mobile. Drop a message via live chat or email and include any screenshots or steps to reproduce the issue - it helps us act faster.