Responsible Gambling

We are committed to keeping play safe and under control at Lucky Vibe. This Responsible Gambling page explains the practical tools and safeguards available to manage wagering, reduce risk and pause activity when needed. We want gambling to stay recreational, so we offer limit settings, time-outs and account suspension options in the account area. Guidance on recognising risky behaviour and where to find professional help is included. Use these measures to protect your finances and wellbeing and to keep play within your personal limits.

Lucky Vibe Responsible Gambling

Player protection is a core operating principle. Limits and restrictions are provided so you can set boundaries on spending and time. We promote safe play and clear steps to stop or reduce activity when required. Eligibility rules and age checks apply as part of account access.

Tools to Manage Your Play

Deposit Limits

Set daily, weekly or monthly deposit caps in your account settings. Adjustments take effect immediately for new deposits and help control money placed on wagering.

Loss Limits

Apply loss limits to stop play after a pre-defined total loss. Loss limits help prevent chasing losses and keep bankrolls within a set range.

Session Time Limits

Use session timers or daily play limits to manage how long you play. Time limits reduce extended sessions and prompt breaks when needed.

Self-Exclusion and Cooling-Off

Temporary time-outs and longer self-exclusion periods are available for those who need a break. Requests are handled through account settings and support channels to suspend access quickly.

Recognising Problematic Behaviour

Look for signs such as increased spending, hiding activity, borrowing to fund play, neglecting obligations or mood changes linked to gambling. Missing work or social commitments and repeated unsuccessful attempts to stop are warning signals.

Guidance for Staying in Control

Create a budget for entertainment spending and never gamble with money needed for bills. Use account limits, take regular breaks and avoid chasing losses. If limits feel too low or too high, review them with a cooling-off period before changing.

Professional Help and Support

If gambling causes distress or financial strain, seek help from health professionals or dedicated support services. Contact local helplines, counselling services or community health providers. Organisations such as the Problem Gambling Foundation and national helplines can provide advice, counselling and referral options.

Contacting Us for Assistance

Support is available via live chat and email for limit changes and self-exclusion requests. If you need immediate help, reach out to a health professional or a local support organisation. LuckyVibe account settings also list the available responsible gambling controls for quick access.